Overview

The Managing Across the Lifecycle (MALC) is an essential step for attaining the ITIL Experts certification. The MALC course enables the participants to bridge the lifecycle stages of ITIL and help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, participants must strategize, plan, use, and measure ITIL principles in an integrated approach.

 

The ITpreneurs MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course includes a realistic case study and 5 strategic assignments that participants have to manage individually or in small groups. The ITpreneurs MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization.

 

Objectives

At the end of this course, you will gain competence in following:

  • Key concepts of the service lifecycle
  • Communication and stakeholder management
  • Integrating service management processes across the service lifecycle
  • Managing services across the service lifecycle
  • Governance and organization
  • Measurement
  • Implementing and improving service management capability
  • Preparing for the MALC examination

 

Audience

  • Chief Information Officers
  • Senior IT Managers
  • IT Managers
  • Supervisors
  • IT Professionals
  • IT Operations Practitioners
  • IT Development Practitioners
  • Individuals who require a business and management level understanding of the ITIL service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
  • Individuals seeking the ITIL Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
  • Individuals seeking progress towards the ITIL Master in IT Service Management, for which the ITIL Expert in IT Service Management certificate is a prerequisite.

 

Prerequisites

For attending the course and taking the related exam, the participant must:

  • Hold the ITIL Foundation Certificate (2 credits) in IT Service Management
  • Obtain an additional 15 credits from a balanced selection of ITIL Service Lifecycle or ITIL Capability qualifications and/or ITIL Practitioner (a total of at least 17 credits required)

 

Outline

Module 1: Introduction

  • Overview
  • Instructor and Student Introductions
  • Unique Nature of the MALC Course
  • Course Details
  • Pre-Read
  • Course Agenda

 

Module 2: Strategic Assessment

  • Overview
  • Scenario
  • Solution Development
  • Presentations
  • Grading Rubric
  • Scenario Brief

 

Module 3: Organizational Challenges, Critical Success Factors, and Risks

  • Overview
  • Scenario
  • Solution Development
  • Presentations
  • Grading Rubric
  • Scenario Brief

 

Module 4: ITSM Implementation Plan

  • Overview
  • Scenario
  • Solution Development
  • Presentations
  • Grading Rubric
  • Scenario Brief

 

Module 5: Business Case

  • Overview
  • Scenario
  • Solution Development
  • Presentations
  • Grading Rubric
  • Scenario Brief

 

Module 6: Managing Strategic Change

  • Overview
  • Scenario
  • Solution Development
  • Presentations
  • Grading Rubric
  • Scenario Brief

 

Exam Preparation Guide

 

Related Certification

  • ITIL® Expert (Exam ITIL® MALC)