ITIL 4 Specialist: High Velocity IT
Overview
The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as ‘the cloud’, automation, and automatic testing.
Objectives
At the end of this course, participants will be able to:
- Converge business and IT goals
- Recognize and manage complex adaptive systems
- Bridge the development and operations gap
- Improve performance with Lean, Agile, and DevOps
- Increase the speed and quality of services
- Invest in digital tools and techniques to create value.
Audience
The ITIL 4 Specialist: High-velocity IT module is for IT managers and practitioners who work in digital or highly automated environments, or who deliver digital products and services. This includes anyone involved in digital transformation and anyone transitioning to Lean, Agile, or DevOps ways of working
Prerequisites
- Participants have to hold the ITIL 4 Foundation certification in order to take ITIL 4 Specialist: High-Velocity IT exam.
Outline
- • Understand the following terms:
- Digital organization
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
- Understand when the transformation to high-velocity IT is desirable and Feasible
- Understand the five objectives associated with digital products to Achieve:
- Valuable investments – strategically innovative and effective application of IT
- Fast development – quick realization and delivery of IT services and IT-related products
- Resilient operations – highly resilient IT services and IT-related products
- Co-created value – effective interactions between service provider and consumer
- Assured conformance – to governance, risk and compliance (GRC) requirements
- The four dimensions of service management
- The ITIL service value system
- The service value chain
- The digital product lifecycle
- Understand the following terms:
- Ethics
- Safety culture
- Lean culture
- Toyota Kata
- Lean / agile / resilient / continuous
- Service-dominant logic
- Design thinking
- Complexity thinking
- To contribute to:
- Help get customers’ jobs done
- Trust and be trusted
- Continually raise the bar
- Accept ambiguity and uncertainty
- Commit to continual learning
- Know how the service provider ensures valuable investments are achieved.
- • Know how the service provider ensures valuable investments are achieved.
- • Know how to use the following practices to contribute to achieving valuable investments and the references below which refer to the practices guidance:
- Portfolio management
- Relationship management
- • Know how the service provider ensures fast development is achieved.
- • Know how to use the following practices to contribute to achieving fast deployment:
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- • Know how the service provider ensures resilient operations are achieved
- • Know how to use the following practices to contribute to achieving resilient operations:
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- • Know how the service provider ensures co-created value is achieved
- • Know how to use the following practices to contribute to achieving co-created value with:
- Relationship management
- Service design
- Service desk
- • Know how the service provider ensures assured conformance is achieved
- • Know how to use the following practices to contribute to achieving assured conformance:
- Information security management
- Risk management
Follow-On
- ITIL 4 Specialist: Drive Stakeholder Value.
Exam Facts
| Delivery | Online (Web based) |
| Format | Closed book |
| Proctoring | Live or Web-proctored |
| Duration | 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time) |
| # of questions | 40 |
| Pass grade | 28 out of 40 marks required to pass (70%) |
Related Certification
- Certified: ITIL® 4 Specialist: High Velocity IT
