ITIL 4 Specialist: Monitor, Support and Fulfil
Overview
The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these practices.
Objectives
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL 4’s five management practices.
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
- Lintegrate the practices in the organization’s value streams.
- Understand the interfaces and synergies across these five practices.
- Apply metrics and practice success factors to improve performance.
- Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.
Audience
The ITIL4 Specialist: Monitor, Support and Fulfil course is aimed at IT professionals who aspire to establish good collaboration between practices and effective service value streams.
Outline
- The key concepts of the practice The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- Τhe role of partners and suppliers in the practice
- Ηow the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- The recommendations for practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- The role of partners and suppliers in the practice
- The recommendations for the practice success
- Understand the processes and value streams of the Monitor, Support, and Fulfil practices
- How information and technology support and enable the practices
- Recommendations for the Monitor, Support, and Fulfil practices success
Prerequisites
- There are no formal prerequisites. It is recommended that the participant has obtained training through an accredited course.
Exam Facts
| Delivery | Online (Web based) |
| Format | Closed book |
| Proctoring | Live or Web-proctored |
| Duration | 90 minutes |
| # of questions | 60 Multiple Choice |
| Pass grade | 39 out of 60 marks required to pass (65%) |
Related Certification
- Certified: ITIL ® 4 Specialist: Monitor, Support and Fulfil
