ITIL® 4 Specialist: Monitor, Support and Fulfil
Overview
The ITIL® 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the concepts covered in the five ITIL® Management Practices at both strategic and operational levels maximizing value from these practices.
Objectives
This course will help you to:
- Define the key concepts, principles, value and challenges of ITIL® 4’s five management practices.
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
- Lintegrate the practices in the organization’s value streams.
- Understand the interfaces and synergies across these five practices.
- Apply metrics and practice success factors to improve performance.
- Measure, assess and develop the capability of the various practices covered by using the ITIL® Maturity Model.
Audience
The ITIL®4 Specialist: Monitor, Support and Fulfil course is aimed at IT professionals who aspire to establish good collaboration between practices and effective service value streams.
Outline
- The key concepts of the practice The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- Τhe role of partners and suppliers in the practice
- Ηow the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for practice success
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- The role of partners and suppliers in the practice
- The recommendations for the practice success
- Understand the processes and value streams of the Monitor, Support, and Fulfil practices
- How information and technology support and enable the practices
- Recommendations for the Monitor, Support, and Fulfil practices success
Prerequisites
- There are no formal prerequisites. It is recommended that the participant has obtained training through an accredited course.
Exam Facts
| Delivery | Online (Web based) |
| Format | Closed book |
| Proctoring | Live or Web-proctored |
| Duration | 90 minutes |
| # of questions | 60 Multiple Choice |
| Pass grade | 39 out of 60 marks required to pass (65%) |
Related Certification
- Certified: ITIL® 4 Specialist: Monitor, Support and Fulfil
ITIL® es una marca registrada de PeopleCert. Utilizado bajo licencia.
